Contact Us


Online Orders


In reference to this Order

For more details or to cancel your current orderplease contact your store directly by phone.


In reference to Technical Issues

To learn more, check outFAQs


If you are still having technical issues, please use the Contact form.




All email inquiries will be handled in the order in which they are received. Please be advised that it may take longer to respond depending on the nature of the inquiry. 




In reference to all Other Services


Phone Inquiries

 Domino's is always glad to listen to what customers have to say. Please contact an operator at the number below.

Customer Calling Center

  • Hours: Daily 11:00 a.m. to 8:00 p.m.

    Toll-free number:0120-838-204

  • *Calls from mobile phones accepted.




Responsible Disclosure


If you are a customer, and have a question or concern about your personal information please see our Privacy Policy.

At Domino’s, we continually work to protect our information and systems. Domino’s Responsible Disclosure program allows our valued customers, vendors, the general public and security researchers to safely report vulnerabilities found in our online systems.


How Domino's handles security vulnerabilities

Domino’s takes security vulnerabilities very seriously. If you believe that you have discovered a security vulnerability within Domino’s online systems, we would appreciate you reporting it to us as quickly as possible.

We are committed to promptly investigating all information that is disclosed to us.

We ask that you do not publicly disclose the details of any potential security vulnerabilities without express written consent from us as it may compromise a solution, worsen a situation or potentially expose you personally to legal ramifications under the privacy law.


How to report a security vulnerability

You can report security vulnerabilities to the Domino's Information Security Team by clicking on the button below or by emailing vulnerability@dominos.jp. All reported vulnerabilities must comply with the terms of our Responsible Disclosure program.

Click here to submit a security vulnerability


We recognize the safeguarding of personal information as the basis and an important responsibility of our business operation.
We are committed to make every effort to handle in proper manners your personal information collected in accordance with our Privacy Policy, as stated below.
Please note, however, that you may not be able to get all the services you require unless you enter all the necessary items.

Purposes of Acquisition of Personal Information

We will acquire personal information for, and will not use the acquired information other than, the purposes of usage listed below;

  1. Delivering items purchased through the website and handing over items purchased for carryout.
  2. Providing information concerning our campaigns and services
  3. Sending questionnaires, direct mails and electronic newsletters
  4. Conducting questionnaires, surveys and analysis for improvement of our service and development of new products
  5. Providing personalized contents and services to customers
  6. Responding to your inquiries
  7. * Information given during inquiries will only be used as specified in 6.

Use and Disclosure of Personal Information

We will control with the utmost care your personal information registered for our services or at our Site, and will not use or disclose it to third parties for purposes other than those specified at the time of collection without your prior approval;
provided, however, this does not apply in the following cases.

  1. When we entrust personal information to outside companies which we outsource some services to, insofar as such outside companies execute a confidentiality agreement concerning the handling of personal information in advance.
  2. When we determine that the registered user actually or potentially harms third parties.
  3. When public organizations including the police, a court, the public prosecutors' office and a consumer affairs bureau demand disclosure of the contents of the registration.

Customers' Rights

In cases where we receive your request for disclosure, correction, deletion of your personal information stored by us as well as for suspension of use, we will reasonably respond to your request after confirming your identification.

Safeguarding of Personal Information

We have established technical and internal control system and will take reasonable measures, in order to protect your personal information stored by us against loss, alteration, disclosure and unauthorized access.

Review and Improvement

For the purpose of ensuring that personal information is managed properly, we will comply with the relevant laws, regulations and other rules, and regularly review and improve our personal information control system while keeping all of our employees informed about the results of such review and improvement.

Use of Cookies

On our website, we will not collect your personal information with the use of methods which cannot be readily recognized (for example, by tracking cookie information).

Established on April 1, 2005.

Revised on: 2016Year3Month1Sun

Contact Us;

If you have any questions concerning personal information, please contact:

Personal Information Protection, VOC Group, Domino's Pizza Japan, Inc.
Toll-free No.: 0120-30-3047 Mon-Fri 9:00 a.m. to 5:30p.m.
Contact form 

<User Privacy Protection and Administration>

Domino's Pizza Japan, Inc.  Security Management Manager Yamashita
Domino’s Pizza Japan, Inc. is a target entity of an authorized personal information protection organization.0120-838-204

For more information, please go to the following website.

http://privacymark.jp/protection_group/index.html.( http://www.jipdec.or.jp/protection_org/index.html )
Consultation Service concerning Personal Information Protection,Privacy Mark Promotion Center,Japan Institute for Promotion of Digital Economy and Community
Tel: 03-5776-1379, 0120-700-779 (toll-free)


You acknowledge you understand and agree to our Privacy Policy