Countermeasures to prevent the spread of COVID-19 infection


May 11, 2020

Domino's Pizza Japan, Inc.

 

Thank you for chosing Domino's Pizza Japan.
At Domino's Pizza, we are taking the following infection prevention measures while prioritizing the safety and security of our customers, employees and their families.

【Measures taken at all Domino's stores in Japan】

Action Details
Employee health check and thorough procedures to prevent infection ■ We are following the guidelines issued by the Ministry of Health, Labour and Welfare by conducting thorough handwashing, gargling and disinfecting hands and fingers. We are also reinforcing staff to disinfect their hands and fingers before and after servicing customers at stores, and before and after each delivery.
■ We require employees to take and report their body temperature before coming into work. We instruct them to stay home if they have a fever and/or if they are taking medication to reduce their fever.
■ We provide facemasks to all crew members at work and require them to wear facemasks during work.
■ Crew members will wear a “Crew Temperature Badge” as proof that they took their body temperature before coming to work, and that their body temperature was appropriate.
■ We recommend employees to refrain from going on business trips, attending seminars and exhibitions or other places where many people gather.
Thorough infection prevention measures in the store ■ Stores are equipped with hand and finger sanitizers for customers. Customer area and restrooms are disinfected with alcohol every 2 hours.。
■ Based on government guidelines to avoid the 3Cs, we ask our customers to wear face masks when entering the store. Customers not wearing face masks may be served outside the store to place and pick-up orders.
■ As a general rule, we ask our customers to enter the store one (one group) at a time.
■ The floor is marked with tape indicating 1-meter space distance, so that customers can maintain a safe distance while waiting.
■ We ask customers to wait outside until their order is ready after placing and paying for their order. Orders will be handed to the customer outside the store, but depending on the size of the store, this may be done inside.
Zero-contact service ■ We conduct “Zero-contact” service for delivery and carryout, so that customers can avoid direct contact with our crew when picking up their order.
■ Delivery: “Zero Contact drop-off” is applied to all delivery orders as of May 11th (Mon).
■ Carryout: “Zero-contact” service is available as an option as of April 13 (Mon)

*Please see here for more details on our Zero Contact service.

Change of business hours During the month of May, we will open all stores 1 hour earlier at 10AM on Saturdays, Sundays and holidays starting May 2nd (Sat) in order to accommodate to the change in customer lunch hour needs. There will be no changes to the store close time.
Changes to menu items Premium shakes will not be available until further notice.

Notice of Store Re-opening (Domino's Pizza Japan Fukai Store & Senboku Iwamuro Nishi Store)


April 5, 2020

Domino's Pizza Japan Inc.

 

We would like to deeply apologize to our customers for the worry and inconvenience we have caused due to one of our employees working at the Domino's Pizza Japan Fukai Store and Senboku Iwamuro Nishi Store (both in Sakai-shi, Osaka) testing positive on COVID-19.

 

In regards to the 2 stores which are currently closed, we have been able to make the following confirmation as a result from taking measures to be able to resume our business with the safety of our customers who use our service, our business partners and our store employee as our highest priority.

 

・Under the instruction of the Health Department, the disinfection has been completed for the stores and the delivery vehicles.

Under the instruction of the Health Department, the persons that have been in close contact with our employees are now staying at home. In addition, we have confirmed that there are no newly infected employees or customers at this time.

We have also been able to confirm that there are no close contacts with the customers using these stores.

 

Taking the points above into consideration and that staff arrangement has been made with employees from stores other than these stores in question, we are reopening Fukai Store and Senboku Iwamuro Nishi Store from April 5th (Sunday).

 

Domino's Pizza Japan will prioritize the safety of our customers and employees and follow the announcements by the government and instructions of authorities, and will take the necessary measures to prevent the spread of infection.

Notice of Store Closure (Fukai Store & Senboku Iwamuro Nishi Store) due to Novel Coronavirus Infection


April 3, 2020

Domino's Pizza Japan Inc.

 

Thank you for your continuous support.

 

We have been informed that one of our employees working at the Domino's Pizza Japan Fukai Store and Senboku Iwamuro Nishi Store (both in Sakai-shi, Osaka) has tested positive for COVID-19 on April 3rd.

 

・The stores that the employee in question works at:

   Domino's Pizza Japan Fukai Store and Senboku Iwamuro Nishi Store (both in Sakai-shi, Osaka)

 

From the viewpoint of preventing infection spread, we will be taking the following actions:

 

・The stores in question will be temporarily closed (Period: From April 4th until further notice)

・We are currently investigating close contacts and confirming necessary actions in consultation with the local Sakai Health Dept.

・The employee in question has been admitted to the hospital under instruction by the Health Dept. We will also be investigating the employees of the stores in question and close contacts, and the relevant employees will be staying home for at least 14 days and we will monitor the health condition of the relevant employee. If it is confirmed that a customer was in close contact, we will contact them as necessary.

・The stores in question will be disinfected by a professional vendor, and when we are able to secure the safety of the stores, we plan to reopen for business.

 

Domino's Pizza Japan will prioritize the safety of our customers and employees and follow the announcements by the government and instructions of authorities, and will take the necessary measures to prevent the spread of infection.

We apologize for the inconvenience we are causing to our customers and ask for your understanding and cooperation.

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